![]() ![]() SMS, Email, Social Media (WhatsApp, Twitter, Facebook, and so on.), and SIP. Examples of modes are Home Phone, Work Phone, Mobile (Voice), Modes are the various methods you can use to reach a customer. To see all configuration items on the System menu, click the System Menu button. ![]() ![]() Set up an Attempt Counter to keep count of retries for Telephony OutcomesĬreate Dimensions using various parameters to custom build reportsĭefine how you Split your contact into an Area Code and a phone numberĬonfigure an Alerter service to keep specific system administrators alerted of glitches in any LCM component or serviceĬlick System in the menu pane on the left to open the System Configuration page. Using this module, you can accomplish the followingĬreate Modes that can be used to reach out to contactsĬonfigure Compliance rules to mark contacts as DNC, NDNC, and PEWCĬonfigure Business Outcome settings based on wrap-up codes entered by agentsĪdd Area and Zip Codes to the applicationĬonfigure State Law to ensure you are compliant with local statutory requirementsĪdd Holidays to the application, use these later to map to campaignsĬreate Profiles to avoid repetitive configuration and mapping for contact uploadsĬonfigure Other Settings as listed below: The System module helps you configure system-wide features for the LCM application. ![]()
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